FAQ’s

FAQs

I’d like to treat my pet to a holiday!

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We hadn’t left our dogs for a weekend trip before and were a little nervous about their first visit to SPR. It turns out we had nothing to worry about – staff were friendly and the dogs were really happy.

Nicole

What do I need to bring with me when checking in my pet?

  • Payment to cover your pet’s stay and any extras
  • Current Vaccination Certificate – our friendly staff can let you know what vaccinations your pets need
  • Tick prevention is recommended for all pets
  • Contact phone numbers – in case of emergency or questions
  • Details of special medication – plus enough medication to last the duration of your pet’s stay
  • If your pet is arriving after 10am please let staff know if needs feeding
  • We reserve the right to refuse entry to undesexed pets. For more information please call the office.

Any tips for helping my pet settle in at the resort?

Say your goodbyes at home, and allow your pet to settle in as quickly as possible. Our friendly kennel staff will look after your pet as if he/she was their own, and help them quickly accustomise to their new quarters.

Advise the staff on any special characteristics your pet may have. For example:

  • Behavioural problems
  • Fence climbers
  • Persistent barking
  • Special diets
  • Phobias (lightning or storms etc)
  • Fear biting
  • Past or persistent medical problems

What is canine cough?

Canine Cough, also known as infectious tracheobronchitis, is one of the most common respiratory diseases in dogs and is highly contagious, due to being an airborne virus. Dogs can become infected with Canine Cough wherever they gather, such as in parks, dog runs, obedience classes, dog shows or kennels. Even if your dog is vaccinated there is still some risk of infection.

The only sign should be a harsh hacking cough, which often finishes with gagging. “Tracheobronchitis should be suspected whenever the characteristic cough suddenly develops about 10 days after exposure to other susceptible or affected dogs. Usually severity diminishes during the first 5 days, but the disease persists for 10-20 days.” (The Merck Veterinary Manual, 8th Edition, 1998. Merck & Co Inc. p, 1125.)

It is recommended that your dog be kept as quiet as possible, as undue stress or excitement can cause these symptoms to become worse. More urgent treatment is required if signs such as lethargy, loss of appetite, or greenish nasal discharge occurs and the cough persists. If these symptoms appear, phone for a time to see your vet as soon as possible.

No amount of supervision, sanitation, or personalized care can prevent a dog from “catching” an airborne virus. All that a good boarding kennel can do is to strongly recommend immunisation against tracheobronchitis, refuse to board any obviously sick dog, listen and watch for any signs of sickness, and make sure that any dog requiring veterinary attention receives it as quickly as possible. (Strangely, the dog with parainfluenza alone may not appear ill, yet is contagious). Professional boarding kennels would justifiably expect owners to accept the financial responsibility for such care. Your PIAA member is devoted to your pet’s well being. Look for his membership certificate proudly displayed.

What happens if my pet needs vet treatment while staying at the resort?

Please see our information under boarding conditions that explains what happens should your pet need vet treatment while staying with us.

Are we able to pick up pets out side of opening times

Unfortunately we can not offer out of hours pick up and delivery services as our local council have set noise limits which restricts us from opening out side of certain hours. After many surveys to clients we have come up with the operating hours to best suit the majority of what clients want. Staff take care each afternoon to check each pet and settle them in for the night. Exercises sessions are set up for pets strategically each day in order to help pets sleep well throughout the night. You can understand how disturbing all the pets once settled down of an afternoon to get a pet out after hours can be upsetting for the rest of the guests but also our neighbors. Our staff work hard every day to care for your pets to the best of our ability and we thank you for your understanding regarding this matter.

Why is there an additional charge to bring my pet’s own food?

We pride ourselves in the standards of care we offer and serving your pets their own meals is no exception. Food at the resort is listed, labelled, stored appropriately and defrosted where required. The procedures for bringing your own food takes a dedicated staff member to serve and ensure your pet is provided their food precisely as requested.

Why is there an additional charge for medication?

Medicating animals is a task we take very seriously. Medication rounds are carried out by a dedicated and experienced member of our resort team so you can rest assured it will be done efficiently and correctly. We’ll make detailed notes of your pets medication instructions upon check-in and accurately log each application during their stay.

Why am I asked to book extra enrichment activities?

Just like we enjoy doing extra activities and meeting new people when we are on holidays, so to do our pets! That’s why we have a range of enrichment activities in which your pets can participate. Our playtimes provide a great opportunity for your dog or cat to make new friends, play their favourite games or simply enjoy some quality one on one attention with our animal loving team.
Exercise and playtime are extremely important for your pets while they stay away from home, because it gives them a chance to stretch their legs and free their minds! Improving their state of mind will help to alleviate any stress they may experience from being away from home, improving their health in the process.
Our playtime activities include: interactive games, personal time, pet check, light brush, energy burn session, socialisation, and more under the supervision of our trained professionals.

Why do I have to pay extra for a single dog guest room?

Our canine guest room rates are based on social shared accommodation and placing your pet with the right roommate is our key priority. We provide an amazing matchmaking service where your pooch is paired up with other similar sized, like-minded dogs. However, there are some breeds, personalities and sizes that enjoy their own space and prefer not to share their things or our attention with another dog. A ‘solo’ rate reserves an entire guest room along with the services included with it. This means your dog will experience one on one attention from our team and some quality relaxation time.

Read more about solo boarding.

Why is the resort closed at lunchtime 12-1pm Mon-Sat?

With guests continuously arriving and departing as well as our extensive daily care routines, the resort can be a very busy place. These activities can be tiring to watch and your pet’s comfort is of utmost importance to us. That’s why we dedicate one hour of lights out quiet time so your dog or cat can lay down and relax for a midday nap in peace. You can leave a voicemail or email during this hour period and we’ll return your enquiry at the first opportunity.

Why is there a two-week period after vaccination before my pet is able to board?

There are many different brands and variables of vaccinations on the market today. When your dog or cat receives a full C5 or F3 injection, it takes up to two weeks for their immunity to fully restore and optimise. In many cases this is a manufacturer stipulation and we must abide by these requirements. Your vet will be able to provide advice on isolation times. If you have any other questions please don’t hesitate to give us a call to speak with one of our knowledgeable team members. We’ll do our best to get you the answers and solutions you’re looking for!

Can my pet bring their own bedding?

If your dog is booked to holiday in our shared accommodation, it is best to keep its belongings at home. This is because dogs love to play which means often beds, blankets and other belongings can turn into wrestling toys. At Samford Pet Resort we provide safe and sturdy beds which are sure to be a hit with your dog. However, if you have a dog or cat booked into a solo room, we don’t mind settling them in with a small item such a blanket or favourite teddy. Make sure it’s not too favoured though as items can become damaged or lost during your pets stay and we are unable to wash soiled belongings here at the resort.

Book your pet in for a slice of paradise


You’re welcome to inspect our facilities – please see our contact details for opening hours and inspection times – or just send us an enquiry today!

Call Now: (07) 3289 1600  BOOK ONLINE